Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we regret that we cannot offer returns or exchanges.

Eligible Items

We accept returns on products shipped by Salon Myho Shop under the following conditions:

  • Items must be unused and in their original packaging
  • Products must be in resalable condition
  • Items must be accompanied by the original proof of purchase
  • Products must not have been opened or tampered with

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened cosmetic products
  • Personal care items that have been used or opened
  • Items marked as final sale
  • Gift cards

Refund Process

Once we receive your return:

  1. Our team will inspect the returned items
  2. You will receive an email confirming receipt of your return
  3. Upon approval, your refund will be processed
  4. The refund will be issued to your original payment method
  5. Processing time is typically 5-10 business days

Shipping Costs

Please note:

  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked shipping service for returns

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  1. Contact us within 48 hours of delivery
  2. Email photos of damaged items to ask@salon-myho-coiffeur-visagiste-le-pouliguen.com
  3. Include your order number in all correspondence
  4. We will arrange for return shipping at our expense

Return Address

Please send returns to:

Salon Myho Shop
2665 Renfrew St
Vancouver, BC V5M 0A7
Canada

Contact Information

For any questions about returns:

  • Phone: +1 877 847 7174
  • Email: ask@salon-myho-coiffeur-visagiste-le-pouliguen.com
  • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM PST

Policy Updates

Salon Myho Shop reserves the right to modify this returns policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.